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As with all cities institutions in South Africa, Durban has had to change fundamentally in order to accommodate and assimilate itself within the context of the new South Africa, and provide services to all of the city's residents.

The City administration is led by the City Manager, supported by an Executive Management Team.

The City spends billions of Rands yearly in providing services for its residents, and investing in its Municipal Infrastructure Investment Framework (MIIF). Its functions, service delivery and growth are not possible without effective revenue collection and expenditure, excellent financial management and reporting, and viable and sustainable budgeting.

eThekwini Municipality is funded by public money, and is therefore expected to exercise the highest levels of corporate governance.
 
The City’s service delivery sectors are divided into 8 Administrative Clusters, each with focused and clear roles and responsibilities. They provide organisational support, services and infrastructure to residents across eThekwini. Each is responsible for its own planning and budget in accordance with the City’s overall plan.

“By 2030, eThekwini Municipality will enjoy the reputation of being Africa's most caring and liveable City, where all citizens live in harmony.”

To realise this vision, we believe there are basic elements that all citizens, the business community and visitors must enjoy:
  • Ease of movement in the Municipality;
  • A safe environment in all parts of the municipal area;
  • Access to economic opportunities;
  • Resources to afford what the Municipality offers;
  • A clean and green Municipality, capable of delivering a range of ecosystem goods and services; Homely neighborhoods;
  • Access to services, in particular municipal, health and education services.

With the delivery of these, the people of eThekwini should be able to:
  • Live in harmony;
  • Be proud of their Municipality;
  • Feel protected;
  • Feel their basic needs are being met.
  • Achieving the vision means addressing the key development challenges by making key interventions.
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IMPORTANT NUMBERS
Fire Department & Metro Police:
031 361 0000
Water and Traffic Hotline:
080 131 3013
Electricity Contact Centre:
080 13 13 111
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